Frequently Asked Questions

General Questions

• What specific handyman and home repair services do you offer in London, Ontario?

  We offer a wide range of interior and exterior residential repairs, including minor electrical and plumbing fixes, drywall patching, painting, TV mounting, and furniture assembly.

  Apex Plus Improvement Solutions provides a broad range of interior and exterior residential repair and maintenance services. Our core offerings include minor electrical repairs (receptacle and switch replacements, light fixture and ceiling fan installations, GFCI upgrades), basic plumbing fixes (faucet replacements, P-trap repairs, toilet servicing, leak troubleshooting), drywall patching and wall repairs, interior painting, tile regrouting, and shower pan refinishing. We also assist with mounting TVs, assembling furniture, replacing door hardware, and performing exterior upkeep. If you have a specific task not listed here, feel free to reach out to discuss your project scope.

• Are you licensed and insured to work on residential properties in Ontario?

  Yes, we are fully insured with commercial general liability coverage, and all our work strictly complies with the Ontario Building and Electrical Safety Codes.

  Yes, Apex Plus Improvement Solutions carries full commercial general liability insurance to ensure complete peace of mind and protection for your property while we work. For minor electrical and plumbing tasks that fall under general handyman scope, all work is performed in strict compliance with local codes, including the Ontario Electrical Safety Code and Ontario Building Code. For complex structural overhauls, major rewiring, or heavy plumbing re-pipes requiring permits, we communicate transparently and can coordinate with specialized licensed sub-trades as needed.

• How do you price your services, and do you provide free estimates?

  We provide free preliminary estimates and offer transparent pricing—either a flat-rate for standard projects or a clear hourly rate for multi-task punch lists.

  We offer flat-rate project pricing for standard jobs so you know the exact cost upfront, as well as clear hourly rates for multi-task punch lists or diagnostic service calls. We provide free preliminary estimates based on photos, descriptions, and dimensional details sent via text or email. For larger, multi-stage projects, we can schedule an on-site visit in the London area to evaluate the work, discuss material options, and provide a detailed written proposal before any work begins.

• Do I need to supply the materials, or do you handle sourcing?

  We are completely flexible. We can professionally install materials you have already purchased, or we can source high-quality, trade-grade materials directly for you.

  We are happy to accommodate either approach. If you have already purchased specific fixtures, tiles, or paint colors (such as preferred Benjamin Moore finishes or specific light fixtures), we can install your supplied materials. Alternatively, we can source high-quality, trade-grade construction materials, hardware, and supplies directly for you. Any materials sourced on your behalf are line-itemed clearly on your estimate and invoice.

• How quickly can I get a handyman to my house for a repair?

  Standard repairs are typically booked within 2 to 5 business days, though we make every effort to offer same-day or priority scheduling for urgent issues.

  Response times depend on current schedule availability, but we typically book standard home repairs within 2 to 5 business days. For urgent minor repair issues—such as active pipe leaks, unsafe electrical outlets, or compromised door security—we make every effort to offer priority scheduling or same-day diagnostic calls whenever possible.

• What areas around London, Ontario do you service?

  We proudly serve all neighborhoods within London, Ontario, as well as surrounding communities in Middlesex County like St. Thomas, Komoka, and Thorndale.

  We primary service all neighborhoods within London, Ontario (including North London, Masonville, Byron, Lambeth, Wortley Village, and Stoney Creek). We also serve surrounding nearby communities within Middlesex County, such as St. Thomas, Komoka, Kilworth, and Thorndale. If you are located just outside these areas, feel free to contact us to confirm service availability.

• How do you handle drywall repairs and color matching for interior touch-ups?

  We use professional techniques for seamless drywall patching and offer precise paint-matching services to ensure repairs blend perfectly with your existing walls.

  For drywall repairs, we cut out damaged sections, install proper wood backing, apply drywall compound, feathered tape, and sand the surface flat to blend seamlessly with the surrounding wall. For painting touch-ups, we use precise paint-matching techniques. If you do not have spare paint cans, we can carefully scrape a small 1-inch sample from an inconspicuous area and match the exact color and sheen at a local paint supply store before applying the finish coats.

• Can you assemble flat-pack furniture or install wall-mounted fixtures securely?

  Absolutely. We expertly assemble flat-pack furniture and safely mount TVs, shelves, and heavy fixtures using stud finders and commercial-grade wall anchors.

  Absolutely. We regularly assemble flat-pack furniture (IKEA, Wayfair, etc.) and safely mount TVs, floating shelves, mirrors, heavy artwork, and window coverings. When mounting heavy items, we always locate solid wall studs using stud finders. If mounting to hollow drywall is required for specific placements, we utilize commercial-grade hollow-wall anchors rated for the appropriate weight to ensure maximum stability and wall safety.

• What payments do you accept, and what are your payment terms?

  We accept Interac e-Transfer, major credit cards, and cash. Payment for standard jobs is due upon completion and your full satisfaction.

  We accept Interac e-Transfer, major credit cards, and cash. For standard single-day handyman jobs, payment is due upon successful completion and inspection of the work. For larger multi-day projects requiring significant material purchases, we may require a standard deposit to cover initial material costs, with the remaining balance due upon final walkthrough and customer satisfaction.

• What sets Apex Plus Improvement Solutions apart from other local contractors?

  We stand out through clear communication, punctuality, and meticulous workmanship. We treat your home with respect, using drop cloths and boot covers to ensure a clean, perfect result.

  At Apex Plus Improvement Solutions, we prioritize clear communication, punctual scheduling, and meticulous workmanship. We take exceptional care of your home by protecting flooring with drop cloths, wearing boot covers, and maintaining a clean work area from start to finish. We bring a detailed, technical approach to every repair—no matter how small—and ensure you are completely satisfied with the fit and finish before we consider the job complete.

• Do you provide 24/7 emergency repair services?

  Yes, we offer 24/7 priority emergency dispatch for urgent plumbing, electrical, and structural issues.

  Absolutely. We understand that severe leaks, power failures, and drain backups don't adhere to business hours. ApexPlus offers 24/7 priority emergency dispatch across London, ON. You can use the red "Emergency Request" button on our website or call our direct hotline for immediate assistance, day or night.

• How do I book an appointment or request an estimate?

  You can book directly through our website's online form or call our office for an immediate estimate.

  Booking with ApexPlus is seamless. You can use our online "Request an Estimate" tool to select your required services, choose a preferred date and time, and even upload photos or videos of your project. Once submitted, our team will review the details and contact you promptly with a transparent quote and confirmation. Alternatively, you can always call us directly at +1-226-582-1183.

• Do you handle commercial property maintenance as well as residential?

  Yes, we provide comprehensive repair and maintenance services for both residential homes and commercial properties.

  Yes, ApexPlus is fully equipped to handle both residential properties and commercial facilities in London, Ontario. Whether you need ongoing facility maintenance, office renovations, or emergency repairs for your retail space, our professional team is fully insured and experienced in meeting strict commercial standards while minimizing downtime for your business.

• Do you offer a guarantee or warranty on your repair work?

  Yes, we stand behind our workmanship with a satisfaction guarantee on all completed projects.

  Quality and reliability are the cornerstones of ApexPlus. We stand completely behind our workmanship, and all our repair and installation services come with a satisfaction guarantee. If an issue arises related to the work we performed, we will return to make it right. We also strictly honor all manufacturer warranties on the parts and materials we supply.

• How should I prepare my home before your handyman arrives?

  Simply clear the work area of fragile items and ensure pets are safely secured away from the workspace.

  To ensure our team can get straight to work safely and efficiently, we recommend clearing the immediate work area of any fragile items, furniture, or personal belongings. If the project involves plumbing or electrical work, please ensure access to your electrical panel or main water shut-off valve is unobstructed. Finally, for their safety, please keep pets secured in another room while our technicians are on-site.